Business Policies

Schedule and pay in full through our online scheduler. Sixty-minute sessions are $100 and include a free seventy-five-minute companion meditation: start it fifteen minutes before your session to get ready, and let it carry you through. Sessions are held at a distance with no verbal contact; you'll get a text when yours is complete. Scheduling opens ninety days ahead and closes twenty-four hours before a session.

Sessions begin and end at the scheduled time and run their full length. If you start your session late, we don't record or refund the missed time. If you arrive late, we use the remaining time.

You can cancel or reschedule from your confirmation email up to twenty-four hours before your session. A session canceled within 24 hours or missed counts as used. If you cancel more than 24 hours before your session, you'll receive a full refund. If an emergency comes up, write to us. If we need to cancel or reschedule your session, you'll be offered the next available time or a full refund, whichever you prefer.

Gift certificates are non-refundable. A session canceled within 24 hours or missed counts as used.

Gift certificates are available in $100 denominations and never expire. We email them to the buyer, who then passes the code to the recipient.

Private advisory work is arranged through conversation and runs on a retainer for 3 to 12 months. Retainers are invoiced directly. We set your terms in writing before the work begins. Work begins with a free consultation. Consulting sessions are held live over Zoom; you'll receive a link in your confirmation email. You can reschedule a session up to twenty-four hours before it begins. A session canceled within 24 hours or missed counts as used.

We sell original paintings, prints, meditations, and other items through our online shop, and link out to booksellers for books. Each original painting is one of a kind and sold as shown on the page; prints are produced to order. Prices are in US dollars, and we apply sales tax where required.

We ship within the United States. Shipping is calculated at checkout and paid by the buyer. We ship orders within ten business days, and you'll receive tracking once yours ships. We pack every piece by hand and ship it insured. International shipping is available by inquiry.

You can return a painting or print within fourteen days of delivery. Write to us first, then return it in its original packaging, unused and undamaged; the buyer pays return shipping. We refund within ten business days after we receive and inspect the piece. Meditations and other digital downloads are final sale once delivered. Commissioned and custom work is final sale.

If your piece arrives damaged, send us photographs within seven days of delivery and we'll replace it or refund you in full, shipping included.

Reiki trainings run from Reiki I & II through Master Teacher, in private and group formats, year-round. Trainings must be paid in full by the training date. Seats are transferable to another date; payments are refundable only on a case-by-case basis once the space has been reserved. Classes run on a minimum enrollment. If we cancel due to low enrollment, you'll be refunded in full. Attunements are given in person or live over Zoom, and require attendance for the full session.

Speaking engagements are arranged by inquiry. We agree on fees, travel, and recording permissions in writing before the date.

Corporate sessions, workshops, and on-site group work are arranged by inquiry and invoiced directly rather than scheduled through the scheduler. We set scope, dates, and travel in writing before the engagement. A deposit confirms the date. Cancellations within seven days are invoiced in full, as the time is held and cannot be filled.

What you share with us stays with us. We do not sell or rent your information, and we share it only as described in our Privacy Policy below. We keep intake forms and your Colorado Consumer Disclosure acknowledgment in our scheduling system for two years after your last session, as required by Colorado law. We do not publish client stories or outcomes. Testimonials appear only with the client's written permission and in the client's own words.

Prices, offerings, and policies can change at any time; the version posted here applies to you. If we list something in error, we'll tell you and refund you rather than hold you to it.

By using this website, scheduling a session, enrolling in a training, or buying artwork, you agree to the policies on this page. These policies apply to you and Erin Chanel LLC.

Everything on this site is offered for general information. It is not professional, medical, or mental health advice, and reading it does not create a client relationship. Links to other websites are offered as a courtesy; we don't control them and aren't responsible for their content.

Copyright in everything here — paintings, prints, writing, recordings, course materials, photographs, and the site itself — remains with Dr. Erin Chanel. Buying an artwork transfers the artwork, not the right to reproduce it. Enrolling in a training gives you the manual for your own use, not the right to teach from it. Nothing here may be copied, reproduced, republished, or used to train an automated system without written permission.

To the fullest extent the law allows, our liability for any claim is limited to what you paid for the session, training, or piece it concerns. Reiki is complementary to medical and mental-health care and is not a substitute for it; decisions about your treatment stay between you and your physician.

These policies are governed by the laws of the State of Colorado, and any dispute is brought in the courts of Boulder County, Colorado.

You'll find us on Instagram, TikTok, YouTube, our podcast, and Google. Comments and messages on those platforms aren't private and aren't secure. Schedule through Google Reserve, Instagram Book Now, erinchanel.com, or erinchanel.as.me; for anything else, email team@erinchanel.com. Please don't send health information or personal details in a direct message. Each platform holds that conversation under its own terms and privacy policy, not ours.

Reviews are the reviewer's own words. We don't write, edit, or pay for them, and we don't publish a client's story or outcome ourselves. A testimonial appears on this site only with written permission and comes down whenever the person asks.

We work with adults. For anyone under eighteen, write to us first; a parent or guardian must schedule, provide written consent, and be present for the session.

Dr. Erin Chanel's work is educational and energetic, not therapy, not medical treatment, not a crisis service. She is not licensed, certified, or registered by the State of Colorado as a health-care professional and does not practice psychotherapy. Before your first session, you will receive the Colorado Consumer Disclosure in your intake form. Reiki is not a substitute for medical or mental-health care; please talk with your physician about any medical concerns. If you are in crisis, call or text 988 in the US, or your local emergency number.

Interpretation: The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

For this Privacy Policy:

• "Account" means a unique account created for You to access our Service or parts of our Service.
• "Business", for the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of Consumers' personal information, that does business in the State of California.
• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Erin Chanel LLC, 1942 Broadway St, Ste 314C, Boulder, CO 80302. For the GDPR, the Company is the Data Controller.
• "Country" refers to the United States.
• "Consumer", for the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
• "Cookies" are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among other uses.
• "Data Controller", for the GDPR (General Data Protection Regulation), refers to the Company as the legal person that alone or jointly with others determines the purposes and means of processing Personal Data.
• "Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• "Do Not Track" (DNT) is a concept promoted by US regulatory authorities, in particular the US Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism that allows internet users to control the tracking of their online activities across websites.
• "Personal Data" is any information that relates to an identified or identifiable individual. For GDPR, Personal Data means any information relating to You, such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity. For the CCPA, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
• "Sale", for the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third party for monetary or other valuable consideration.
• "Service" refers to the Website.
• "Service Provider" means any natural or legal person who processes the data on behalf of the Company. It includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used. For GDPR purposes, Service Providers are considered Data Processors.
• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• "Website" refers to Dr. Erin Chanel, accessible from https://www.erinchanel.com.
• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You may be referred to as the Data Subject or the User, as you are the individual using the Service.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
• Health and wellness information you choose to share on your intake form

We automatically collect Usage Data when you use the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service You visit, the date and time of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information Your browser sends whenever You visit our Service or access the Service by or through a mobile device.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. The tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser settings to refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, We cannot provide the services You have requested, and We use them only to provide those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. These Cookies provide You with a more personal experience and help You avoid re-entering your preferences every time You use the Website.
• Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third parties Purpose: These Cookies track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features, or functionality of the Website to see how our users react.

For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of our Privacy Policy.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different Service functionalities available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend to and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, process payments, schedule appointments, and contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: When You share personal information or otherwise interact in public areas with other users, all users may view that information, and it may be publicly distributed.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data as needed to comply with our legal obligations (for example, if we must retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Under Colorado law (C.R.S. § 6-1-724), intake forms and Your acknowledgment of the Colorado Consumer Disclosure are retained for at least two years after Your last session.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when we use it to strengthen security or improve the functionality of Our Service, or when We are legally obligated to retain it for longer periods.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, we may transfer Your Personal Data. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

• Cloudflare. Cloudflare, Inc. hosts our Website and may collect basic site traffic statistics. Their Privacy Policy can be viewed at https://www.cloudflare.com/privacypolicy/

Scheduling

We use a third-party Service Provider to schedule appointments and collect intake information.

• Acuity Scheduling. Acuity Scheduling is a service of Squarespace, Inc. Their Privacy Policy can be viewed at https://www.squarespace.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

• Squarespace Email Campaigns. Their Privacy Policy can be viewed at https://www.squarespace.com/privacy
• Substack. Their Privacy Policy can be viewed at https://substack.com/privacy

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g., payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

• Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy
• Venmo: Their Privacy Policy can be viewed at https://venmo.com/legal/us-privacy-policy/

Shop and Orders

We use a third-party service to sell artwork and books and process orders.

• Squarespace Commerce. Squarespace, Inc. Their Privacy Policy can be viewed at https://www.squarespace.com/privacy

Podcast

We use a third-party service to host and distribute our podcast.

• Apple Podcasts. Their Privacy Policy can be viewed at https://www.apple.com/privacy
• Transistor. Their Privacy Policy can be viewed at https://www.transistor.fm/privacy/

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary to protect Your vital interests or those of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the legitimate interests pursued by the Company.

In any case, the Company will gladly help clarify the specific legal basis that applies to the processing, and in particular whether providing Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee that You can exercise Your rights.

You have the rights under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data. The right to access, update or delete the information We have on You. Contact Us, and we will assist You. This also enables You to receive a copy of the Personal Data We hold about You. Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
• Object to processing of Your Personal Data. This right exists where We rely on a legitimate interest as the legal basis for Our processing and something about Your particular situation makes You want to object to Our processing of Your Personal Data on this ground. You also have the right to object where we process your personal data for direct marketing purposes.
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Your Personal Data when there is no good reason for Us to continue processing it.
• Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
• Withdraw Your consent. You have the right to withdraw Your consent to the use of your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please get in touch with Your local data protection authority in the EEA.

This privacy notice section for California residents supplements the information in Our Privacy Policy and applies solely to visitors, users, and others who reside in the State of California.

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, we would collect certain categories of personal information only if you provided that information directly to us.

• Category A: Identifiers. Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers. Collected: Yes.
• Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected: Yes.
• Category C: Protected classification characteristics under California or federal law. Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Collected: No.
• Category D: Commercial information. Examples: Records and history of products or services purchased or considered. Collected: Yes.
• Category E: Biometric information. Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Collected: No.
• Category F: Internet or other similar network activity. Examples: Interaction with our Service or advertisement. Collected: Yes.
• Category G: Geolocation data. Examples: Approximate physical location. Collected: No.
• Category H: Sensory data. Examples: Audio, electronic, visual, thermal, olfactory, or similar information. Collected: No.
• Category I: Professional or employment-related information. Examples: Current or past job history or performance evaluations. Collected: No.
• Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected: No.
• Category K: Inferences drawn from other personal information. Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected: No.

Under CCPA, personal information does not include:

• Publicly available information from government records
• Deidentified or aggregated consumer information
• Information excluded from the CCPA's scope, such as:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
  • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
• Indirectly from You. For example, from observing Your activity on our Service.
• Automatically from You. For example, through cookies our Service Providers or We set on Your Device as You navigate through our Service.
• From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA), which may include the following examples:

• To operate our Service and provide You with our Service.
• To support You and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
• To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to You when collecting Your personal information or as otherwise outlined in the CCPA.
• For internal administrative and auditing purposes.
• To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, to prosecute those responsible for such activities.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

We may use or disclose, and may have used or disclosed in the last twelve (12) months, the following categories of personal information for business or commercial purposes:

Category A: Identifiers

Category B: Personal information categories listed in the California Consumer Privacy Act (Cal. Civ. Code § 1798.80(e))

Category D: Commercial information

Category F: Internet or other similar network activity

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business or commercial purpose, We enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.

As defined in the CCPA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for valuable consideration. This means that a business may have received some benefit in return for sharing personal information, but not necessarily a monetary benefit.

We do not sell Your personal information, nor have we sold any personal information in the last twelve (12) months.

We may share Your personal information identified in the above categories with the following categories of third parties:

• Service Providers
• Payment processors
• Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

We do not knowingly collect personal information from minors under 16 through our Service, although certain third-party websites we link to may do so. These third-party websites have their own terms of use and privacy policies, and we encourage parents and legal guardians to monitor their children's Internet use and instruct them never to provide information on other websites without their permission.

We do not sell the personal information of any Consumer, including Consumers We actually know are less than 16 years of age.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please get in touch with Us with sufficient detail to enable Us to delete that information.

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

• The right to notice. You have the right to be notified of which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to request. Under the CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes, and sharing of personal information. Once We receive and confirm Your request, We will disclose to You:
  • The categories of personal information We collected about You
  • The categories of sources for the personal information We collected about You
  • Our business or commercial purpose for collecting or selling that personal information
  • The categories of third parties with whom We share that personal information
  • The specific pieces of personal information We collected about You
  • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
    • The categories of personal information sold
    • The categories of personal information disclosed
• The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us not to sell Your personal information. We do not sell personal information; however, to submit an opt-out request, please contact us.
• The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
  • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer rights, including by:
  • Denying goods or services to You
  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
  • Providing a different level or quality of goods or services to You
  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

To exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

• By sending us an email: team@erinchanel.com

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

• Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
• Describe Your request with sufficient detail that allows Us to understand, evaluate, and respond to it properly

We cannot respond to Your request or provide You with the required information if we cannot:

• Verify Your identity or authority to make the request
• And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. We may extend the time to provide the required information once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will cover only the 12 months preceding receipt of the verifiable request.

For data portability requests, We will select a format for Your personal information that is readily usable and allows You to transmit the information from one entity to another without hindrance.

We do not sell Your personal information. You still have the right to opt out of any sale of Your personal information; to exercise it, please get in touch with Us.

We do not use advertising partners or interest-based advertising on the Service. If a Service Provider We use ever employs technology that constitutes a sale under the CCPA, You may opt out by following the instructions below.

Please note that any opt-out is specific to the browser You use. You may need to opt out in every browser that You use.

Website

You can opt out of receiving ads that are personalized as served by third parties by following these instructions:

• The NAI's opt-out platform: https://thenai.org/how-to-opt-out/
• The EDAA's opt-out platform: http://www.youronlinechoices.com/
• The DAA's opt-out platform: https://optout.aboutads.info/?locale=en-US

The opt-out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.

Mobile Devices

Your mobile device may give You the ability to opt out of the use of information about the apps You use to serve You ads that are targeted to Your interests:

• "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices
• "Limit Ad Tracking" on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

Our Service does not respond to Do Not Track signals. However, some third-party websites still track your browsing activity. If You visit such websites, You can set Your preferences in Your web browser to tell websites You don’t want to be tracked. You can turn DNT on or off by visiting the preferences or settings page of Your web browser.

Our Service does not address anyone under 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please get in touch with Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires parental consent, We may require Your parent's consent before We collect and use that information.

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about whether we share their Personal Data with third parties for third parties' direct marketing purposes.

If you'd like more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Business and Professions Code Section 22581 allows California residents under 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online, and the law may not permit or require removal in certain circumstances.

Our Service may contain links to other websites that we do not operate. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will notify You by email and/or with a prominent notice on Our Service before the change takes effect, and We will update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By emailing us at team@erinchanel.com.